asking for much: a fast, filling meal at a decent price, and that's about it. But sometimes you don't even get that. So the next time you hit up your local drive-thru
for dinner, take a close look at your receipt. Here's a look at some times that fast food
restaurants cheated customers.
Burger King's Croissan'wich Burger King ended 2017 by settling a class
action lawsuit claiming Maryland customers had been cheated for almost two years. The lawsuit was filed by Koleta Anderson of
Maryland, who claimed customers who used a Buy One, Get One coupon for BK's Croissan'wich
were paying an inflated price. Anderson says when she used the coupon, she
was charged $3.19 For a single sandwich. Without the coupon, she was charged $2.16
For the same sandwich.
And this wasn't a one time thing: she claimed
that Burger King was intentionally hiking prices for people with the coupon, as she
and her lawyer were similarly overcharged at several other locations BK denied there was any funny business going
on...But they still settled the matter and agreed to hand out some $2 and $5 gift cards. That was nice of them. McDonald's Extra Value Meals The whole point of ordering an Extra Value
Meal is that it's convenient and it's cheaper than ordering the components individually. But a lawsuit filed in Illinois in 2016 alleged
that's not always the case.
According to the Cook County Record, James
Gertie filed the complaint when he realized he was paying more for his Extra Value Meal
than the components would cost individually. The meal was $5.90, He said, while ordering
two cheeseburgers, a medium fries, and a medium soft drink came to $5.49. Gertie told the Daily Herald it wasn't the
money that prompted the lawsuit. "It's because of the principle, that's the
whole point of a 'value' meal.
I believe in the principle of true advertising. If a company advertises something to be a
value, then it should be." As of early 2018, the case still hadn't reached
a verdict. Chipotle's calories Chipotle's big bragging point is fresh ingredients,
as well as their claim that they're a healthier dining choice than their competitors. But a class action lawsuit filed in California
challenges those claims, alleging that Chipotle was tricking customers with incomplete information.
The confusion came when diners looked at a
menu board that showed a picture of the chorizo burrito, a summary of ingredients, and a note
that claimed simply, "300 calories." Fortune reported that Chipotle's nutrition
calculator actually gives you a total of 930 calories for just a chorizo burrito with white
rice and black beans. Turns out, the 300 calories on the menu was
just for the chorizo alone, with no other ingredients or fillings added. And that's a problem for Chipotle, as California
law requires restaurants to make complete nutritional information available to customers. So far, no resolution has been reached, though
Chipotle has dropped chorizos in favor of queso.
Dunkin' Donuts' imposter ingredients Everybody loves Dunkin Donuts, right? "Yeah I come to Dunkin everyday. Grab a 'crolla, have an extra large, three
Parliaments, take a big dump - that's kinda the routine." Well, okay, not everyone. In fact, in 2017, the Dunks was hit with three
different lawsuits alleging bogus replacement ingredients. In April, a Massachusetts customer got a settlement
out of a lawsuit filed against the coffee and donut chain claiming customers at a group
of 20 locations were being served margarine or butter substitute, even if they asked for
butter.
Then, in June, a lawsuit in New York accused
the company of using ground beef instead of steak in their steak-and-egg sandwiches. And in August, another class action lawsuit
was filed claiming products labeled as "blueberry" didn't contain any actual blueberries, and
instead used sugary "flavored crystals." "Time to make the donuts!" Sure, it might be time to make the donuts. The question is: make them with what? Hmm. "The best part of my day is when I'm at Dunkin.
You think that's sad?" "Yes, very." "Real customers know, the holidays run on
Dunkin." Jimmy Johns' sprout fiasco In 2014, a disgruntled customer sued Jimmy
Johns because she didn't get alfalfa sprouts even though they were clearly listed on
the menu. It turns out there was a pretty good reason:
in 2012, there was an E. Coli outbreak traced to sprouts served at Jimmy Johns, among other
places. Jimmy Johns responded by removing the item
entirely from their meals, but didn't alter their menus to reflect the change.
Jimmy Johns denied any wrongdoing in the case
of the missing alfalfa sprouts, but still settled and agreed to give unhappy customers
a voucher for $1.40 That could be redeemed for any side item or soft drink but not
a side of sprouts. McDonald's fry cheat If you think you've been shortchanged on your
McDonald's French fry order, there might be a good reason for that, according to McDonald's
employees who posted on Reddit. "They say they would told to pinch the base
of the cardboard carton so it would take fewer fries to make it look full." Other employees confirmed the practice and
that customers occasionally called them out on it but a McDonald's representative
told the Huffington Post no such policy exists. We'll let our stomachs be the judge of that.
Subway's great "footlong" debate Finally, there's the infamous case of the
Subway Footlong. In 2013, a customer at a Subway in Australia
posted a photo of his footlong sub next to a tape measure that showed it was only 11
inches long. The internet was not about to stand for that
sort of thing, and a group filed a class action lawsuit against Subway. It turned out that the case of the disappearing
inch was a result of how the bread baked, and since all loaves start from the same amount
of dough, you're guaranteed to get a particular amount of bread.
In spite of that, the case was settled for
$525,000 and that should have ended it. One sub-loving plaintiff refused to settle,
however, and kept the case going. It wasn't until August 2017 that the entire
case was thrown out because...The judged deemed it to be really stupid. So, while you might not be getting exactly
12 inches of bread, the courts say you're still getting your money's worth.
Just think about that before you stick your
footlong in your mouth. Thanks for watching! Click the Mashed icon to subscribe to our
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